Terms of Service

1. Agreement, scope, and eligibility

These Terms govern the TheFaithApp website, church administration platform, public church pages and forms, companion mobile apps, APIs, add-ons, support, and related services. By creating an account, accepting an order, or using the Service, you agree to these Terms, our Privacy Policy, and our Acceptable Use Policy.

You must be legally able to enter this agreement. An administrator purchasing or managing a subscription must be at least 18. A minor may use an age-appropriate member feature only through an authorised church and with guardian involvement or another lawful basis where required. These Terms do not replace the church’s own membership, safeguarding, event, giving, or pastoral arrangements.

2. Accounts, administrators, and permissions

• Provide accurate account and organisation information and keep it current.
• Protect credentials, multi-factor methods, devices, API keys, and integration secrets.
• Assign staff only the permissions they need and remove access promptly when roles change.
• Tell us promptly about suspected unauthorised access or security incidents.
• Remain responsible for activity by your authorised users and for configuring the Service in line with your policies and applicable law.

Accounts and access rights may not be sold, shared outside the authorised organisation, or used to evade plan limits.

3. Plans, products, allowances, and billing

The Free plan provides core church management for up to 100 active member profiles, together with stated starter allowances for selected products. Other products, advanced controls, higher capacities, and add-ons require the applicable paid plan. The current plan prices, member bands, product access, numeric allowances, add-on limits, and enterprise member scaling on our pricing page form part of these Terms.

Unless an order form says otherwise:

• paid plans and add-ons are month-to-month and priced in US dollars;
• you authorise us and our billing provider to charge the saved payment method for the applicable billing period;
• you are responsible for applicable taxes, duties, bank charges, and currency-conversion costs;
• enterprise charges increase in the published member blocks when the included member count is exceeded;
• payment-processing, email, SMS, WhatsApp, voice, physical mail, and other third-party usage charges are separate unless expressly included; and
• failed or overdue payment may result in retry, restriction, or movement to the Free plan after reasonable notice.

We may change prices or included allowances for a future billing period by giving reasonable advance notice. A change does not affect charges already incurred.

4. How allowances work

Allowances may measure stored or active records, administrators, branches, monthly activity, participants, endpoints, or other usage. Monthly allowances reset on the billing cycle shown in the Service. We may block new activity once an allowance is reached while continuing to make existing records available where the product permits. You must not split one organisation across accounts, create artificial records, or use automation to avoid an allowance.

Feature descriptions are summaries, not a guarantee that every workflow is available in every country, device, integration, or plan. Some features require a compatible third-party account, provider approval, hardware, or local setup.

5. Upgrades, downgrades, cancellation, and refunds

The confirmation shown in the Service states when a plan or add-on change takes effect. Cancelling a paid base plan moves the church to the Free plan without a termination fee. Cancelling the base plan also ends paid add-ons as shown in the billing screen. Any charge already incurred or outstanding remains payable.

On a downgrade, we preserve church records and keep giving receipts, safeguarding history, and incident history accessible as the product indicates. New creation, editing, delivery, integrations, or advanced workflows may be restricted until usage fits the lower allowance or the plan is upgraded. You can use the available export tools before making a change.

Fees for a used or partial billing period are non-refundable unless the law requires a refund, an order form says otherwise, or we agree one in writing. This does not limit any mandatory consumer cancellation or refund right that applies to an individual acting outside a business or professional purpose.

6. Customer data, privacy, and compliance

Your organisation is responsible for the personal data and other material it collects, imports, creates, or directs us to process. It must provide appropriate notices, identify lawful bases and special category conditions, respond to rights requests, follow records and safeguarding obligations, and obtain consent or guardian authority where required.

For customer-controlled personal data, your organisation is normally the controller and we are its processor. Our processing is described in the Privacy Policy and any signed data processing terms. You must not direct us to process data unlawfully.

7. Your content and intellectual property

You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, display, adapt for technical formatting, and back up that content only as needed to provide, secure, support, and improve the Service, follow your instructions, and meet legal obligations. This licence ends when the content is deleted from active systems, subject to backup cycles and legal retention.

You confirm that you have the rights and permissions needed for submitted content and for every audience to which you publish or send it. Feedback about the Service may be used without restriction or payment, provided we do not publicly identify you without permission.

The Service, its software, design, documentation, brands, and our own content belong to THEFAITH LTD or its licensors. Except for rights expressly granted in these Terms, no intellectual-property rights are transferred.

8. Giving, registrations, communications, and integrations

TheFaithApp can connect a church to providers such as Stripe, PayPal, Flutterwave, Mailgun, Twilio, accounting tools, and other services. The church chooses and controls those connections and must follow each provider’s agreement, eligibility rules, charges, messaging requirements, and acceptable-use policy.

For donations, offerings, event fees, or other church payments:

• the church is responsible for describing the purpose, issuing any required disclosures or receipts, and handling donor or attendee enquiries;
• the connected payment provider authorises, holds, settles, refunds, or disputes funds under its own terms;
• processor fees and any platform fee displayed before payment may apply; and
• the church is responsible for refunds, chargebacks, taxes, sanctions, charity, fundraising, anti-money-laundering, and other obligations that apply to it.

We are not a bank, payment account, charity regulator, tax adviser, or fiduciary. Third-party services may change, suspend, or stop independently of TheFaithApp.

9. AI-assisted and automated features

AI-assisted features may produce incomplete, inaccurate, or unsuitable output. An authorised person must review output before publishing, sending, or acting on it. Do not rely on AI as a substitute for pastoral judgment, safeguarding procedures, medical or mental-health care, emergency services, legal advice, financial advice, or professional review.

You are responsible for the data and instructions submitted to an AI feature and for ensuring the resulting use is lawful and appropriate. We may apply usage limits, safety filters, provider restrictions, and human-review requirements.

10. Acceptable use

You must follow our Acceptable Use Policy. Among other things, you must not misuse communications, compromise security, harm children or vulnerable people, infringe rights, facilitate unlawful fundraising, submit malware, probe systems without permission, scrape at scale, or interfere with another customer.

11. Service operation and changes

We work to keep the Service available and secure, but it may be interrupted by maintenance, faults, provider outages, internet conditions, emergencies, or events outside reasonable control. We may change, add, retire, or replace features. We will give reasonable notice before a material retirement when practicable and provide export options where appropriate.

Preview, beta, or experimental features may be changed or withdrawn and may not be suitable for production or sensitive data unless we say otherwise.

12. Suspension and termination

We may restrict or suspend access when reasonably necessary to protect people, data, the Service, or providers; investigate suspected misuse; comply with law; address overdue payment; or enforce these Terms. Where circumstances permit, we will explain the issue and allow a reasonable opportunity to remedy it.

Either party may terminate for a material breach that is not remedied after reasonable notice, or immediately where the breach cannot be remedied, creates serious risk, or requires urgent action. You may stop using the Service and cancel through the available billing controls or by contacting support. Sections that by nature should continue—including payment obligations, intellectual property, confidentiality, disclaimers, and liability—survive termination.

13. Warranties and disclaimers

We will provide the Service with reasonable care and skill. Except for that commitment and any right that cannot lawfully be excluded, the Service is provided “as available”. We do not warrant uninterrupted operation, perfect security, compatibility with every system, or that product insights or generated output will achieve a particular ministry, fundraising, safeguarding, or business outcome.

You remain responsible for independent backups appropriate to your organisation, human oversight, emergency and safeguarding procedures, and decisions made using the Service.

14. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

For an organisation or business user, to the fullest extent permitted by law:

• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, or business opportunity;
• we are not liable for a customer’s content, permissions, ministry decisions, safeguarding obligations, connected providers, or use contrary to documentation; and
• our aggregate liability arising from the Service in any 12-month period is limited to the fees you paid us for the affected Service during that period or £100 if you used only free services.

These business limitations do not apply to an individual to the extent they act as a consumer and mandatory consumer law provides a different remedy.

15. Organisation indemnity

If you use the Service for an organisation, you will indemnify THEFAITH LTD against third-party claims, losses, and reasonable costs arising from that organisation’s unlawful content, infringement of third-party rights, fundraising or messaging activity, breach of data-protection or safeguarding obligations, or material breach of these Terms. This does not apply to the extent a claim was caused by our breach, negligence, or wilful misconduct.

16. Changes, governing law, and general terms

We may update these Terms to reflect service, security, provider, or legal changes. We will post the updated date and give reasonable notice of a material change. If you do not accept a material change, you may stop using and cancel the affected paid Service before it takes effect.

These Terms and any non-contractual dispute are governed by the laws of England and Wales. For organisation and business users, the courts of England and Wales have exclusive jurisdiction. An individual consumer keeps any mandatory rights to bring a claim in the courts available under their local law.

If a provision is unenforceable, the rest remains effective. A delay in enforcing a right is not a waiver. You may not assign this agreement without our consent; we may assign it as part of a merger, reorganisation, sale, or transfer of the Service. No person other than the parties has a right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

17. Contact

Questions about these Terms can be sent to: